Powered by Phoenix Elevate, our international service company with over 10 years of experience in mission-critical support, BankSync delivers professional-grade support with structured SLOs and multilingual expertise.
Our dedicated support portal ensures efficient case management. Whether you’re facing an urgent issue or planning changes, we bring fast, reliable responses across multiple time zones and languages (English, Arabic, French, Greek).
| Type | Reaction Time (Working Hours) | Resolution Time |
|---|---|---|
| Incident Level 1 | 3 hours | 2 working days |
| Incident Level 2 | 1 hour | 1 working day |
| Incident Level 3 | 15 minutes | 0.5 open day |
Standard coverage: Monday to Friday, 8:00–19:00 GMT+0 to GMT+4
Enterprise clients can request extended or 24/7 support under custom terms.